Services · Custom agents

Custom AI agent
development — agents that act.

You want custom AI agent development that ships an actual teammate, not a chat window. Sovix builds sales, support, and ops agents wired to your CRM, inbox, calendar, and payments — with grounded retrieval, scoped tool access, and human escalation. Live in 14 to 20 business days.

Book a free strategy call → See pricing
What you get

Four deliverables.
One agent, shipped.

Every item below lands in your GitHub repo. You can audit every prompt, every tool call, every eval run.

01 — AGENT
One custom agent, scoped tight
Sales, support, or ops. We pick one role and build it end-to-end on Claude, OpenAI, or Gemini. Grounded retrieval, scoped tools, typed outputs.
Built on your stack →
02 — TOOLS
Real tool use, not just chat
The agent sends invoices, books calls, updates your CRM, pulls Stripe data, writes Notion docs, posts to Slack. Every action logged and reversible.
CRM · calendar · Stripe · Slack →
03 — EVALS
Evaluation suite + audit log
Every agent ships with 30+ test cases, a weekly pass-rate report, and an audit log of every tool call. You see what it did and why.
Measured · not vibes →
04 — SAFETY
Escalation + rollback
Confidence thresholds, human-in-the-loop approvals on sensitive actions, and one-click rollback on the last 50 writes. Sleep-well defaults.
Escalation · rollback · audit →
How we build it

Four steps.
Three weeks.

Custom AI agent development is disciplined, not magical. We scope, build, evaluate, ship. Your first agent lives in three weeks.

01 Week 0 · 20 min · free
Strategy call
We map the agent's job, its tools, and its failure modes. You leave with a scope doc, a fixed quote, and a go/no-go.
02 Weeks 1–2 · build
Build + configure
We build the prompts, wire the tools, stand up retrieval, and write the eval suite. Daily progress in the client portal.
03 Week 3 · QA
Test + train
We run the eval suite, tune the agent to a target pass rate, and dry-run live scenarios with your team watching.
04 Week 4 · you own it
Launch + handoff
Agent live, dashboard in your hands, repo transferred. 60 days of support. Retainer optional for retraining and tuning.
Who this is for

Three honest fits.

Custom agents are the premium tier. Pick this when an off-the-shelf chatbot isn't going to cut it.

01 — SALES
Sales ops that needs qualification
You have a lead firehose and no time to triage. The agent qualifies, scores, routes, drafts outbound, and books meetings on the right rep's calendar.
  • 100+ inbound leads / month
  • Existing CRM + pipeline stages
  • Reps wasting time on bad fits
02 — SUPPORT
Support queue that's drowning
500+ tickets a month, same 20 issues, one human trying to keep up. The agent resolves tier-1 with full audit log and escalates the rest with context.
  • 500+ tickets / month
  • Existing help docs or past tickets
  • First-response SLA slipping
03 — OPS
Ops work that's too weird for Zapier
The work requires judgment — sorting customer emails, drafting contract redlines, generating weekly briefs, investigating anomalies. Real reasoning, not rules.
  • Repetitive work requiring judgment
  • Zapier tried and failed
  • Cares about auditability
Pricing · Custom agents

One build.
One partner.

Ship the first agent on Transform. Keep tuning and adding agents on AI Partner. Fixed price on both. No seat fees.

Transform
$7,500
one-time · live in 14–20 days
1 custom AI agent (sales, support, or ops)
Grounded retrieval + scoped tool access
Evaluation suite (30+ test cases)
Audit log + one-click rollback
Staff training + SOPs
60 days of support included
Start with Transform → Talk first? Book a call
AI Partner · Retainer
$799/mo
embedded AI team
Up to 16 hrs of work / month
Agent retraining + prompt tuning
2 new automations / month
Weekly eval pass-rate report
Slack channel + weekly sync
Same-day fixes on broken workflows
Add AI Partner → Talk first? Book a call

Smaller scope? Accelerate ($3,500) ships a trained chatbot instead.

FAQ · Custom agents

Straight answers.

A custom agent is a reasoning loop wired to take real actions in your stack — send invoices, book calls, update your CRM, qualify leads, post to social, escalate to humans. Not a chat window. An employee-shaped piece of software.
Claude by default — best reasoning, cleanest tool use, strongest safety. We also ship OpenAI (GPT-4.1 / GPT-5) and Gemini agents when the use case calls for it. You pick on the strategy call.
Three layers. Grounded retrieval (only answers from your data). Scoped tool access (can only touch systems we authorize). Escalation thresholds (sensitive actions route to a human). You see every action in the audit log.
Yes. Prompts, tool definitions, retrieval database, evaluation suite, and agent definitions are delivered in your GitHub repo. We deploy on your Cloudflare, Supabase, and API keys. Portable on day one.
14–20 business days for the first agent. Add-on agents through AI Partner retainer ship in 3–8 business days each depending on scope. No six-month discovery cycles.
Every agent ships with an eval suite. We measure pass rate before launch and track it weekly. AI Partner includes retraining, prompt tuning, and retrieval refreshes to keep the numbers moving in the right direction.
Related case studies

Agents at work.

Two recent Sovix custom agent builds. Illustrative metrics, full studies inside.

68%
Fewer unqualified intros
Consultant shipped a custom qualification agent on their intake.
"My calendar finally matches my revenue goals." [Placeholder — TODO]
Read case study →
+40%
Booked jobs · 8-day build
HVAC company deployed a dispatch agent for after-hours jobs.
"The agent books jobs while my dispatcher sleeps." [Placeholder — TODO]
Read case study →
Next

Ship a teammate.
Not a chat window.

Book a free 20-minute call. We'll scope the one agent that would absorb the most repetitive judgment work on your team.

Book a free call → Free AI audit

Free 20-min strategy call

Book a call →